FAQ
Order
Can I cancel my order?
Can I cancel my order?
Yes, you can cancel your order as long as it has not yet been shipped. Please contact our customer service as soon as possible via info@djsupply.nl or call +31 50 313 44 33 to inform us of your cancellation. Once the order has been shipped, it can only be returned according to our return policy.
What if I want to talk to someone about my order?
What if I want to talk to someone about my order?
If you have any questions or comments about your order, you can reach our customer service via info@djsupply.nl or by phone at +31 50 313 44 33. We are ready to help you and answer your questions!
Shipping
How quickly will my order be delivered?
How quickly will my order be delivered?
We deliver all orders within 1 to 3 business days. Once your order has been shipped, you will receive a confirmation with a tracking number so you can track your package.
Do you also deliver on weekends?
Do you also deliver on weekends?
Our standard delivery times are 1 to 3 business days. Weekend deliveries depend on the carrier. Please contact our customer service for more information about weekend deliveries.
Return Policy
What should I do if my product arrived defective?
What should I do if my product arrived defective?
If your product arrived defective, please contact our customer service at info@djsupply.nl or call +31 50 313 44 33. We will ensure you receive instructions for returning it at no additional cost. Your satisfaction is important to us!
Can I return a product if I've already unboxed it and used it lightly?
Can I return a product if I've already unboxed it and used it lightly?
Yes, you can! We accept returns of lightly used products, as long as they are in their original packaging and include all accessories. Please ensure you do this within the 30-day return period.
Are there any costs associated with returning a product that I no longer want?
Are there any costs associated with returning a product that I no longer want?
For non-defective products, we may charge a restocking fee of 15% of the purchase price. Please contact our customer service for more details on returns.